Labour Office & Clients

Improving the Communication Between Labour Office Advisers and their Client

The main objective of the project is to raise awareness for the importance of personal competences in the job counselling and job mediation process. In order to achieve better matching results, labour office staff working with job seekers and with employers must improve their counselling and their communication techniques to “understand the employers’ language”.
The project has developed a modular curriculum, training materials and a handbook, so that these hitherto rather neglected contents can be incorporated into the training schemes of labour office advisers, counsellors and job mediators. The need for developing these products has been expressed by employment organisations or labour market administrations from “new” and “old” EU member states.

The Labour Office & Client website is available here.